Frequently Asked Questions
On-Demand Transit FAQs
What is On-Demand Transit?
On-demand transit means there are no fixed routes. Transit riders can choose their pick-up/drop-off times and locations by booking their trip through an app, online web browser or call centre. The buses run according to customer requirements and trips are determined based on the most efficient paths.
Is this a door-to-door service?
No. On-demand service operates stop-to-stop, meaning that the bus will stop at a virtual stop or an existing transit stop. A virtual stop may be conveniently located very close to where you live or work; however, riders must use a pre-determined location for pick-up or drop-off.
What is a virtual bus stop?
A virtual stop is a pre-determined location that customers can select as a pick-up or drop off location at the time of booking. Virtual stops do not have traditional signs installed in the ground. The app, website or call centre will tell you where they are. The bus must pick-up and drop off customers at either a virtual stop or existing transit stop. Virtual stop locations will be specifically chosen to ensure safe access for buses and customers.
How do I book a ride?
You can book a ride one of three ways:
- Through the app, which can be downloaded from the Google Play or Apple Store
- Online through a web browser
- By phoning the call centre at 780-986-RIDE (7433)
I don’t have a mobile device. How do I book a ride?
If you don’t have a mobile device, you can book a ride by phoning the call centre at 780-986-RIDE (7433), or from a desktop or laptop computer.
Can riders pre-book their trips for the week/month or do I have to book each trip as I need it?
You will be able to pre-book local trips anywhere from one hour to two weeks in advance. You can do this through the app, online or by contacting the call centre at 780-986-RIDE (7433).
How long will I have to wait for a bus? Will I have to wait longer with on-demand transit?
Riders will be provided with a pickup time (10-minute window) and an estimated time of arrival. The app will also provide riders with an “arrive by” time so they can reliably connect with Route 1 and the Nisku Business Park.
Do people travelling together have to book separately, or can I book for my whole group?
Riders will be able to select how many people are travelling together.
Will I be allowed on the bus if I haven’t booked a trip?
Riders will need to book a trip in order to ride On-Demand Transit. This will allow for efficient pick up and drop off planning.
Will local transit rates go up?
The cost to use local transit in 2021 will not change; however, fare prices will be evaluated on an annual basis as per our usual process.
Will the U-PASS come back after we switch to On-Demand Transit?
The U-PASS can be used with the on-demand service; however, this will be dependent on if the students will be back in session or not.
Will this change how I buy and pay for bus tickets?
When on-demand service begins, there will be no change to how fares are paid. This includes cash, tickets, day passes, monthly passes or transfers.
What will happen to Routes 2, 3, 4 and 5?
On-demand local service will replace Routes 2, 3, 4 and 5.
Will there be changes to Routes 1 or 10?
Additional early morning trips will be added to Route 10 to replicate the morning Route 3 service to the Edmonton International Airport. Route 1, the commuter service from Leduc to Edmonton and Amazon, will remain unchanged.
Why are we changing from fixed routes to On-Demand Transit?
Transitioning our local service to an on-demand service model supports our commitment to plan for the future as our community continues to grow and develop. It will allow us an opportunity to provide additional pick-up and destination points in Leduc and Nisku Business Park; stops will be closer to where riders live and work; it will allow riders more flexibility in travelling when it is convenient for them; and more efficient/easier connections to Route 1. This approach is an innovative way to enhance and expand the service.
How much will this cost the City of Leduc? Will this impact my taxes?
The move to on-demand service will cost the City of Leduc roughly $20,000 in one-time setup fees. Our goal is to provide better value and an enhanced service while maintaining the current budget, meaning we expect no impact to taxes in 2021.
Will this impact service that is provided through Leduc Transit in Leduc County?
Currently, Leduc Transit’s local routes provide service between the City of Leduc and Nisku Business Park. With this in mind, the on-demand service has been designed with two zones – one for the City of Leduc and one for Nisku Business Park.
How will the service impact customers who use Leduc Assisted Transportation ervice (LATS)?
There will be no impact to LATS customers at this time.
What will happen to the existing transit stops that the city has installed around our community?
The existing transit stops will be used to provide the on-demand service. They will also continue to be used for Routes 1 and 10.
How does this connect to regional transit service efforts that the City of Leduc is working towards with other communities in the Edmonton Metropolitan Region?
The regional transit service is focused on moving people between the partner municipalities and has not yet been developed. On-demand transit in Leduc is focused on local service and increase mobility options for people within city limits and the Nisku Business Park.
What other municipalities in the Edmonton Metropolitan Region are using an on-demand model?
On-demand transit is currently being used in St. Albert, Edmonton and Spruce Grove.
What are the operational hours for Leduc Transit?
Route 1 operates Monday to Friday during peak rush hour times in both the morning and evening. Route 10 operates Monday through Saturday between 9:06 a.m and 10:17 p.m., and from 10:06 a.m. to 7:17 p.m. on Sundays and statutory holidays. On-Demand Transit operates in the City of Leduc (Monday to Friday from 5-11:30 a.m., and 1-7:15 p.m.) and in Nisku Business Park (Monday to Friday from 6:30-9:30 a.m., and 2:45-5:40 p.m.).
Can I use my Leduc Transit pass to ride the Edmonton Transit System?
Leduc Transit riders with a Commuter-Plus pass will be able to transfer from Route 10 to ETS Route 747. Commuter-Plus passes will only be valid on Route 747 – full ETS fare will apply to all other ETS routes.
Can I transfer between Route 10 and ETS Route 747?
Yes, currently Leduc Transit riders may purchase a special $5 one-way cash transfer on Route 10 for ETS Route 747 or display a valid U-Pass. Riders can also transfer with a valid monthly Leduc Transit Commuter-Plus pass.
Can I transfer between Route 10 and EIA's on-airport transit service?
Yes. All EIA on-airport transit service is fare-free. Please call 780-890-8983 to book a trip.
Can I bring my pet on-board?
Service animals are most welcome. Passengers are permitted to travel on buses with a pet provided the pet is properly confined in an appropriate container (for example, a cage), and remains confined for the duration of the trip. Use care and courtesy to avoid inconveniencing or injuring other passengers. No fare is required for the animal.
Can I bring my bike on-board?
Our buses are not equipped with bike racks and bicycles are not allowed in the interiors of the buses.
Do the buses operate on Civic holidays?
Route 10 will operate on a Sunday schedule between 10:06 am and 7:17 pm at a 60-minute frequency on Civic holidays. Connections to and from Edmonton via ETS Route 747 are also available. Route 10 will not operate on Christmas Day.
All other Leduc Transit routes do not operate on statutory holidays:
- New Year's Day
- Family Day
- Good Friday
- Easter Sunday
- Easter Monday
- Victoria Day
- Canada Day
- Heritage Day
- Labour Day
- Remembrance Day
- Christmas Day
- Boxing Day
How long are transfers valid for?
Transfers are valid the day you receive them and for the direction you are travelling. At this time, no transfers will be issued for Route 10 or On-Demand Transit.
I am unable to climb the stairs of the bus or I use a wheelchair, scooter or other mobility device. What are my options?
Routes 1 and 10 use accessible buses. If travelling on Leduc Transit's on-demand service, riders can request an accessible vehicle at the time of booking.
Where do I call if I have a recommendation or complaint about the service?
Please call 780-980-8444.