Frequently Asked Questions

On-Demand Transit FAQs

What is On-Demand Transit?  
On-demand transit means there are no fixed routes. Transit riders can choose their pick-up/drop-off times and locations by booking their trip through an app, online web browser or call centre. The buses run according to customer requirements and trips are determined based on the most efficient paths.  

What is a virtual bus stop?
A virtual stop is a pre-determined location that customers can select as a pick-up or drop off location at the time of booking. Virtual stops do not have traditional signs installed in the ground. The app, website or call centre will tell you where they are. The bus must pick-up and drop-off customers at either a virtual stop or existing transit stop. Virtual stop locations will be specifically chosen to ensure safe access for buses and customers. 

How do I book a ride? 

  1. Through the app, which can be downloaded from the Google Play or Apple Store
  2. Online through a web browser
  3. By phoning the call centre at 780-986-RIDE (7433)

I already have a Pick-Up account, do I need to create a new account for Book My Bus?
No. Your account will be transferred over to the Book My Bus app, and you can log in using the same information from your Pick-Up account.

I don’t have a mobile device. How do I book a ride?
If you don’t have a mobile device, you can book a ride by phoning the call centre at 780-986-RIDE (7433), or from a desktop or laptop computer. 

Why is my booking availability restricted to only two days in advance?
When trips are cancelled with less than one hours notice or the rider is a no show during their pick up location with a regular frequency (10 cancelled trips in 60 days), the app will restrict availability to two days. Your account will stay this way for seven days, pre-booked rides will not be affected by the restriction. This is to prevent misuse of the system and ensure fair service for all riders. If your account is still restricted after seven days, please contact us at 780-980-8444.

Is this a door-to-door service? 
Local on-demand transit riders must use a pre-determined location for pick-up or drop-off. 

Only LATS clients who meet the requirements are provided with door-to-door service. Their stop will be added as a virtual stop once the eligibility requirements are approved.

How long will the driver wait for me?
On-Demand Transit buses will wait at your pickup location for 30 seconds upon arrival.

LATS buses will wait five minutes upon arrival.

Can riders pre-book their trips for the week/month or do I have to book each trip as I need it?
You will be able to pre-book local trips anywhere from one hour to 10 days in advance. You can do this through the app, online or by contacting the call centre at 780-986-RIDE (7433).

How long will I have to wait for a bus? Will I have to wait longer with on-demand transit?
Riders will be provided with a pickup time (10-minute window) and an estimated time of arrival. The app will also provide riders with an “arrive by” time so they can reliably connect with Route 1 and the Nisku Business Park.

Can I change my pick-up location or destination?
Once you’ve made your booking you cannot change it. However, you can cancel your ride and book a new ride that suits your pick-up location or destination.

Can I book multiple trips?
A rider can book as many trips as they need over the course of the 10-day window.

It is not recommended to have more than one trip booked for the same pickup and destination less than 20 minutes apart. The system will combine both trips for a pickup at the same time and the rider will accumulate a no show for one of the trips.

Do people travelling together have to book separately, or can I book for my whole group?
Riders will be able to select how many people are travelling together.

For LATS riders who are required to travel with a mandatory caregiver, your profile is set up to automatically save an extra seat.

It is not recommended to have more than one trip booked for the same pickup and destination less than 20 minutes apart. The system will combine both trips for a pickup at the same time and the rider will accumulate a no show for one of the trips.

Will I be allowed on the bus if I haven’t booked a trip?
Riders will need to book a trip to ride On-Demand Transit and LATS. This will allow for efficient pick-up and drop-off planning.

Will this change how I buy and pay for bus tickets? 
There will be no change to how On-Demand Transit riders purchase transit fares.

For LATS riders, LATS drivers will no longer sell ticket booklets onboard. Pay the cash fare on your ride until you can get to one of our point-of-sale locations at the Leduc Civic Centre, Leduc Recreation Centre, or Leduc County Centre.

General FAQs

What are the operational hours for Leduc Transit?
Route 1 operates Monday to Friday during peak rush hour times in both the morning and evening. Route 10 operates Monday through Saturday between 9:06 a.m and 10:17 p.m., and from 10:06 a.m. to 7:17 p.m. on Sundays and statutory holidays. On-Demand Transit operates in the City of Leduc and in Nisku Business Park Monday to Friday from 5 a.m. to 6:50 p.m. 

Can I use my Leduc Transit pass to ride the Edmonton Transit System?
Leduc Transit riders with a Commuter-Plus pass will be able to transfer from Route 10 to ETS Route 747. Commuter-Plus passes will only be valid on Route 747 – full ETS fare will apply to all other ETS routes.

Can I transfer between Route 10 and ETS Route 747?
Yes, currently Leduc Transit riders may purchase a special $5 one-way cash transfer on Route 10 for ETS Route 747 or display a valid U-Pass. Riders can also transfer with a valid monthly Leduc Transit Commuter-Plus pass.

Can I transfer between Route 10 and EIA's on-airport transit service?
Yes. All EIA on-airport transit service is fare-free. Please call 780-890-8983 to book a trip.

Can I bring my pet on-board?
Service animals are most welcome. Passengers are permitted to travel on buses with a pet provided the pet is properly confined in an appropriate container (for example, a cage), and remains confined for the duration of the trip. Use care and courtesy to avoid inconveniencing or injuring other passengers. No fare is required for the animal.

Can I bring my bike on-board?
Our buses are not equipped with bike racks and bicycles are not allowed in the interiors of the buses.

Do the buses operate on Civic holidays?
Route 10 will operate on a Sunday schedule between 10:06 am and 7:17 pm at a 60-minute frequency on Civic holidays. Connections to and from Edmonton via ETS Route 747 are also available. Route 10 will not operate on Christmas Day.

All other Leduc Transit routes do not operate on statutory holidays:

  • New Year's Day
  • Family Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • Heritage Day
  • Labour Day
  • Thanksgiving
  • Remembrance Day
  • Christmas Day
  • Boxing Day

How long are transfers valid for?
Transfers are valid the day you receive them and for the direction you are travelling. At this time, no transfers will be issued for Route 10 or On-Demand Transit. 

I am unable to climb the stairs of the bus or I use a wheelchair, scooter or other mobility device. What are my options?
Routes 1 and 10 use accessible buses. If travelling on Leduc Transit's on-demand service, riders can request an accessible vehicle at the time of booking.

Where do I call if I have a recommendation or complaint about the service?
Please call 780-980-8444.